Shipping Policy
At Lushroots, we are committed to delivering your wellness products safely and on time. Please read our shipping details carefully to understand our process.
1. Shipping Locations
We currently ship across India. For international shipping, please contact us before placing an order.
2. Processing Time
- Orders are processed within 1-2 business days after confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
3. Estimated Delivery Time
- Metro Cities: 3-5 business days
- Other Cities & Towns: 5-7 business days
- Remote Areas: 7-10 business days
Note: Delivery timelines may vary due to unforeseen circumstances like weather conditions, courier delays, or high-demand periods.
4. Shipping Charges
- Free Shipping on orders above ₹[Insert Amount].
- Standard shipping charges apply to orders below the free shipping threshold, which will be calculated at checkout.
5. Order Tracking
Once your order is shipped, we will send you a tracking number via email or WhatsApp. You can use this to track your shipment in real-time.
6. Delayed or Missing Shipments
- If your order is delayed beyond the estimated time, please contact us at Lushroots7@gmail.com or +91-9891112411 for assistance.
- If your order is marked as delivered but you haven’t received it, report it within 24 hours for investigation.
7. Damaged or Incorrect Orders
If you receive a damaged or incorrect product, please email us with photos within 48 hours of delivery. We will arrange for a replacement or refund as per our Refund Policy.
8. Changes & Cancellations
- Orders can be canceled or modified within 12 hours of placing them. Once shipped, cancellations are not allowed.
For any shipping-related queries, feel free to reach out to us:
📩 Email: Lushroots7@gmail.com
📞 Call/WhatsApp: +91-9891112411
Thank you for choosing Lushroots for your wellness needs!